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Instant Messaging (Chat) For Rackspace Webmail


Instant Messaging is almost as critical a business communication tool as email or the telephone. Our Rackspace Email customers have made this clear to us in recent months – and we’ve listened. So please join us in welcoming the newest member of the Rackspace Webmail application suite: Chat.

Built on open standards, Webmail Chat lets you send instant messages to users on your domain. It’s more responsive than an email, less hassle than a phone call and you can do it all without leaving your Webmail interface.

Real time presence saves you that trip across the building AND makes remote relationships just a little bit easier.

Best of all, our Webmail Chat is absolutely FREE for Rackspace Email users who log into to check their email.

With Webmail Chat, there is no setup or configuration necessary. Just click the Chat app link, add some buddies and chat away! Our simple and intuitive interface will have you “jabbering” in no time.

As always, our Product Managers anxiously await your feedback, so after you’ve taken Chat for a test drive, please, let us know what you think.

Happy chatting!

About the Author

This is a post written and contributed by Manny DeJesus.

Manny DeJesus manages our Rackspace Email & Webmail business. He's a seven-year Racker and is located in the Blacksburg, Va. office.

  • Chris

    I wish more people in my company used webmail so I could test the chat feature. But I just had to comment because of the Office reference. Kudos 😉

  • Salahudeen Ibrahim

    checking this out

  • Jorge

    I believe that you should deliver this communication to an open standart to to add an existing chat messenger.

    • brianhazzard


      This service is built on top of XMPP/Jabber which is the most widely used open standard for instant messaging and presence. This means that in the future, we will be able to allow third party client access. Currently we are evaluating demand for this capability, as well as the support costs for ourselves and our customer admins.

      Thanks for your feedback!

      • Brant Walsh

        I also would use this if it were opened up to jabber clients also. We currently run Openfire on site, but if this was enabled, it would save me having to create users on that VM – and free up my server resources! I vote yes to client access!

        • brianhazzard

          Thanks Brant! I’ll take your feedback into consideration. Also know that you can submit and vote on ideas over at

  • Debra Brickey White

    Works in safari wonderfully (iPad to Macbook). No go on IE, FIrefox or Chrome, in our offices!

    • brianhazzard

      Debra, can you provide more information on the Operating System/Browser/Browser Version of the individuals who had difficulty using Webmail Chat? We’ve tested it thoroughly with IE, Firefox and Chrome, and haven’t had any reports of it not functioning, so this information will be helpful to us.

  • Rakesh Singh

    Should launch Client messenger too, that would help more. looking forward

  • Javco

    I´m a reseller of rackspace email & apps but inside my customers webmail ( I do not see the chat option.
    Chat will be available for my customers?

    • brianhazzard

      If you would like to enable Chat for your private label Webmail site, you may do so in the administrative Control Panel by following these steps:

      1. Sign into
      2. Click ‘Reseller Tools’
      3. Click ‘Webmail Sites’
      4. Choose a Webmail Site and click on ‘Customize’
      5. Click on ‘Show/Hide Links’
      6. Select ‘Show Webmail Chat’
      7. Click on ‘Save’

  • ARUN

    Require the Chat on client messenger

  • Patrick Greene

    Works great in Chrome. Can we add more than one person to the chat session? How about a Corporate Directory lookup?

  • sal Jimenez

    Would this posibly be available in the future as a outlook add-on? my office has all the employees on outlook. thanks

  • Kelly R

    The issue we have is that even though we have 2 screens we have so many windows open at a time, the chat messenger does not give us notification that someone has sent us a message and because they open on top of one another we are missing incoming messages. Is there something we need to do to have it alert us or is this something that will be an added feature?

  • ben jude

    Nice apps I love it, but can my chat with a buddy been seen by another person or any control of my chat by another third party.?????

  • KMM

    Was just logging in to Yahoo Messenger to chat with staff. Would much rather chat via Rackspace but don’t really want to make everyone log into in addition to having Outlook open…

  • paulie Flomar

    Does not seem to work in Firefox beta 32, Windows 7 Pro 64. Error: “error 503: we could not connect to a chat server.”

  • Jeff J

    Can you chat with a group of people. We love the chat feature – just wish we could have a department or group chat going.

    • brianhazzard

      That isn’t possible at this time. We have always had group chat in mind, but it is not a priority for us at this time.

      Thanks for the feedback Jeff!

  • Daniel DeArment

    Need a mobile messenger app that will work with this! So I can talk to my coworkers on the go

  • Christina Bugge

    There are a few questions that were not answered and I am thinking of becoming a rackspace customer, but the instant message is very important to the communication between my staff and me. Will there be a notification to let users know an instant message has come in? Is there a way to chat through my mobile phone? Also, as the admin or primary account, will I have access to chat history to insure that chat is only being used for work?

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