Filed in by RackApps CMS Admin | March 25, 2008 9:47 am
Have you ever signed up for a service that was a pain to cancel when you didn’t want it anymore? Credits cards, online video rentals, cable companies, and other hagglers come to mind. Or, have you resisted signing up for a service because they make you sign a long-term contract? Cell phone carriers and software companies are notorious for this. Well at Mailtrust, part of our promise to you is that if we don’t live up to your expectations (or your priorities simply change), you can cancel your service at any time. We’ve honored this for as long as we’ve been in business, but it’s always been a manual process. And with the rest of the world making it so hard to cancel a service, I truly wonder how many businesses haven’t signed up with us because they thought it would be too hard to cancel if we weren’t the right fit for them.
Well last week, we launched Flatline, a feature that makes it easy for customers to cancel their plans with us, with the push of a button. Customers can now cancel services through their control panel at any time without the perceived hassle of contacting us. While we never want our customers to leave, for whatever reason, we do want to make sure they have the best possible experience if that time comes.
To cancel your services, log into your control panel and navigate to My Account, then click Cancel Services. You can even schedule your cancellation in advance, up until your renewal date. If you have prepaid for the service, we will automatically give you a pro-rated refund for the time remaining at the date of cancellation.
While we hope that customers never leave us, the reality is, some will. And now, canceling a service has never been so easy.
Source URL: http://blog.rackspace.com/launch_flatline_canceling_a_se/
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