As part of Rackspace’s Fanatical Support for AWS, we’re publishing a series of posts from some of our top AWS-certified experts to help you understand our offering and get started. Here, DevOps engineers Jim Rosser and Martin Smith explain in detail some of the ways Fanatical Support for AWS can assist with scaling up and down for spikes in website traffic.
Filed in AWS
on Oct. 7, 2015 by Jim Rosser and Martin Smith
Yesterday, Rackspace announced the launch of Fanatical Support for AWS. We are excited to bring this offer to our customers and we believe it provides Rackspace an opportunity to redefine the Fanatical Support® service we provide to them. The combination of the world’s leading cloud platform from AWS and the world’s leading provider of managed services from Rackspace will accelerate and simplify businesses’ move to the cloud.
Based on your feedback, we have enhanced and updated our DBA Services offering for MySQL, MS SQL and Oracle databases. Why? Through our conversations with you, we discovered that our single subscription offering was being leveraged to three very different types of users, so we have introduced a new two-tiered DBA Services offering to better meet the needs of these different users.
I am frequently asked by analysts, users, the media and even other vendors about the production readiness of OpenStack, to which I affirm in the positive. There are also often questions about the differences between the various OpenStack distributions and offerings. I answer whenever possible by drawing the distinction between OpenStack as the open source project and as the products and services available to help make it a production-ready cloud platform. If you are unclear about the difference between an open source project and a product, I hope this blog post serves as a useful primer. I will highlight the concept of OpenStack as a service offering (yes, Cloud-as-a Service is a thing) to the concepts of project and product, using our Rackspace Private Cloud (RPC) as the canonical example for both a product and a service. To help illustrate the distinctions, I will discuss the differences between the three offerings by examining three categories:
Rackspace’s Social Media Support Team this week took home a silver award for Front Line Customer Service Team of the Year at the seventh annual Stevie Awards for Sales & Customer Service. The award is an awesome recognition of our passion for customers and Fanatical Support.
I’ve been at Rackspace for a while. People ask me from time to time to explain exactly what Fanatical Support is. Typically, I try my best to walk through the basics of our approach, philosophy, etc. The challenge has always been that it’s hard to do so without getting into the technical jargon. For most folks, this causes eyes to glaze over and typically buries the important information under a series of acronyms and such in the listener’s minds. So, recently, I’ve tried to find other examples – even outside of the Rack – to help paint the proper picture.
Each year here at Rackspace we all rally around an internal theme. While a theme may be launched in a given year, our desire is not to forget about it the next year, but rather for it to become ingrained in our DNA. In 2003 we wanted to make great strides in focusing on our employees and that spawned “Project Racker” (Rackers=Rackspace employees). Today, our business model is designed around our employee engagement and desire to make this the greatest place to work. Another year we got excited about promoting “Rock Solid Fanatical Support” in everything we do, and we worked very hard to lay a solid foundation to serve our customers. Each goal doesn’t go away, but instead becomes a part of how we think and plan.