How are IT directors supposed to invest in the future when they’re still paying for the decisions of the past? The challenge The problem holding most organizations back is technical debt, or the...

The data center is dead… at least according to the analyst experts at Gartner. Okay, so a healthcare veteran like me shouldn’t be so cavalier about throwing that word around, but health...

The Texas Conference for Women, like Rackspace, is in the business of transformation. As a woman in leadership at Rackspace, I am fortunate to be part of a company where service is...

By now almost everyone understands the advantages of cloud deployments. Infrastructure as a Service is no longer the story. It’s the new normal for businesses of all sizes, across industries. The next...

As we look for ways to better serve our customers, we try to learn from other companies that excel at that discipline — and also from those that don’t. Consider, for example,...