In recognition of Rackspace’s tremendous passion for customers and Fanatical Support, Rackspace Email & Apps this week took home a Gold award for Front Line Customer Support at the sixth annual Stevie Awards for Sales and Customer Service.
The internationally recognized and coveted Stevie Awards have become The Oscars of the business world, honoring premier businesses that excel in service and support across 90 different categories. The Stevies are widely known as the world’s leading sales, customer service and contact center awards program. Rackspace Email & Apps grabbed the gold Stevie for Front Line Customer Support, an award that recognizes customer service teams that directly engage customers.
Rackspace Email & Apps was examined by a panel of business professionals, who named Rackspace Email & Apps as the Front Line Customer Service Team of the Year in the Computer Hardware, Software and Services category.
Stevie Awards are broken into four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. They honor organizations of all types and sizes and the people behind them. According to the Stevies, the awards “recognize outstanding performances in the workplace worldwide” and “excellence in disciplines that are vital to business success.”
The Stevie Awards for Sales and Customer Service, which are judged by many of the leading figures in business, honor and “recognize the accomplishments of sales, customer service, call/contact center and sales professionals worldwide.” This year’s competition saw more than 1,000 entries from organizations worldwide, which was a 30 percent increase compared to 2011.
The awards were presented this week at Caesars Palace in Las Vegas (click here to see photos). Finalists were determined by the average scores of 93 professionals worldwide who acted as preliminary judges from November 2011 to January 2012. The finalists’ gold, silver and bronze Stevie Award placements were determined by the average scores of 127 professionals worldwide on seven final judging committees.
Check out these videos to get a peek of just how Fanatical the Rackspace Email and Apps group is: