Another Stevie Win for Customer Service, This Time in APAC

We are thrilled to announce we have been awarded a Stevie Award for Innovation in Customer Service Management, Planning, and Practice in the third annual Asia-Pacific Stevie Awards.

At Datapipe, we have a long, rich history with the Stevie Awards, having won in the Customer Service Department of the Year category in the U.S. for the last eight years. This, however, is our first APAC recognition, and we are pleased to see that our commitment to developing a deep understanding of our clients’ businesses to help them achieve their goals has carried through to all of our offices around the globe, including Datapipe Asia, which has provided on-the-ground support out of our Hong Kong office and across data centers in Shanghai, Singapore, and Hong Kong since 2005.

We’re honored to accept this award that demonstrates our dedication to delivering customized and proven solutions that drive value for our clients and we look forward to continuing to lead the industry in client-centric innovation.

Rich Dolan briefly served as Senior Director of Corporate Marketing at Rackspace. Before that he was Senior Vice President of Marketing for Datapipe, where he spent 16 years developing and driving its world class marketing team as the company grew into one of the leading global managed service providers, from the early days as a start up to a global enterprise player. He built and oversaw digital marketing and demand generation, event management, content management, internal communications, brand management, partner marketing and web properties. Rich managed the consolidation of marketing resources from five acquisitions, and led Datapipe to thirteen Gartner Magic Quadrant recognitions across the globe, including four placements in the Leaders quadrant. Before Datapipe, Rich spent four years with web design firm RareMedium, where he designed and architected web presences and client facing applications for Madison Square Garden, JP Morgan, Atlantis, XM Radio and Credit Suisse First Boston. Rich graduated summa cum laude from the New York Institute of Technology with a BA in computer graphics. He lives in New York with his wife and daughter.