Shane Duan was a Senior Product Manager at Rackspace enabling monitoring capability in all Rackspace products. His mission was to provide a monitoring experience that just works and is part of the Rackspace Fanatical experience. Shane has been in the software industry since 1998 and had the fortune to work with one of the best in software development tools (Borland) and software development process (ThoughtWorks). Before Rackspace, Shane worked as a Development Manager for Guidewire DevOps team delivering the best tools for the developers, including two private cloud deployments for testing. Shane has degrees in Physics, Computer Science, and most recently MBA from Wharton San Francisco. When not typing on a Dvorak keyboard and getting geeky with software and business analysis, Shane loves spending time with the family on outdoor activities like hiking, geocaching and snowboarding.