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Happy Friday everyone! As we head into the Thanksgiving weekend, there are many things we have to be thankful for this year. Friends, family and endless pounds of turkey are probably high on the list, but there are other, more nuanced things we have to be thankful for too.
The following post is written by Stephen Coty, chief security evangelist at Alert Logic.
International Military Antiques has gone through some significant changes since it was founded more than 30 years ago.
While many online retailers worry about how their websites will handle traffic spikes on big shopping days like Black Friday or Cyber Monday VIOLET GREY has another element to throw in the mix — celebrities.
Email continues to be a leading form of communication between prospects and customers. As the holidays approach, email volume will increase as retailers try to hit their revenue targets. But without a good email strategy, you could miss out.
Last year, Black Friday online sales were up 9.5 percent year-over-year with mobile devices accounting for one-in-four of all online purchases, according to this report from IBM — and there’s no reason not to expect a similar increase this year.
Last week on the Hangout we discussed how to load test before a big event. As part of that discussion, we mentioned the need to run a “fire drill,” to practice what to do in the event that traffic spikes above a certain threshold and the site goes offline.
I’m pleased to bring you a good news story from British shores about last week’s UK Customer Experience awards, which was truly a day and night to remember. Rackspace achieved a clean sweep by winning in all three categories we entered as a result of votes made by a judging panel which included some of the UK’s leading customer service experts.
We had a fun Office Hours show this week, continuing with our Black Friday theme, and including a surprise celebration of my three years as a Racker.
As we approach the big online shopping holiday weekend, we’re focusing our Office Hours Hangouts on being ready for Black Friday and Cyber Monday. We have covered new and improved Rackspace Tools for a successful Black Friday, monitoring infrastructure with Rackspace Intelligence and real-time application analytics with New Relic Insights. 
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