Client Spotlight: Ontario Systems

Ontario Systems is a leading provider of revenue recovery software and solutions to the revenue cycle management (RCM), accounts receivable management (ARM) and government markets. Its integrated SaaS customer contact management platform, Contact Savvy™, helps companies increase connect rates, raise account rep efficiency, and gain valuable insights and analysis to help improve contact technology.

Many of Ontario Systems’ customers housed routers within the company’s data center, meaning they were paying for expensive, dedicated fiber lines to access the Contact Savvy system. To streamline this process, and effectively spin up fast and secure connectivity to multiple cloud service providers (CSPs), Ontario Systems needed to take multiple connections and route them through a single location. It turned to Datapipe for guidance with this solution.

Ontario Systems has long been a customer of ours – its hardware and IT infrastructure, cloud, security, and compliance managed services are all housed in our facilities. Contact Savvy also uses AWS to support Ontario’s real-time application services and back-end processes. To allow its large customers to have private connectivity, Ontario Systems required an optimal interconnection architecture. Due to its latency-sensitive, real-time application, though, the company had to consider the physical location – the colocation and interconnection partner needed to have ties to both Datapipe and AWS.

Enter Equinix, a long-time partner of Datapipe. Ontario Systems first deployed its network switch stack in Equinix’s Ashburn facility, which has one of the largest internet peering points in the industry. The Equinix Cloud Exchange provided virtualized, private network connectivity between Ontario Systems’ network and its cloud partners. As a result, Ontario Systems now has a higher-performing, more resilient and cost-effective network infrastructure. Its customers can take comfort knowing they have higher-quality, lower-cost VoIP services at their fingertips.

To read the full case study, please click here.

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Rich Dolan serves as Senior Director of Rackspace Corporate Marketing, which includes analyst relations, public and media relations, blog, customer reference, social marketing, brand and content management. Previously Senior Vice President of Marketing for Datapipe, Rich made the move to Rackspace after it acquired Datapipe in late 2017. Rich spent 16 years at Datapipe, developing and driving its world class marketing team as the company grew into one of the leading global managed service providers, from the early days as a start up to a global enterprise player. He built and oversaw digital marketing and demand generation, event management, content management, internal communications, brand management, partner marketing and web properties. Rich managed the consolidation of marketing resources from five acquisitions, and led Datapipe to thirteen Gartner Magic Quadrant recognitions across the globe, including four placements in the Leaders quadrant. Before Datapipe, Rich spent four years with web design firm RareMedium, where he designed and architected web presences and client facing applications for Madison Square Garden, JP Morgan, Atlantis, XM Radio and Credit Suisse First Boston. Rich graduated summa cum laude from the New York Institute of Technology with a BA in computer graphics. He lives in New York with his wife and daughter.