The recent product launches of RackConnect and Critical Sites has strengthened Rackspace’s Cloud hosting capabilities and provided more support to the Enterprise market. RackConnect offers customers a flawless integration of the Rackspace Cloud and dedicated hosting. The new Critical Sites service level provides advanced monitoring for customers who rely on their websites and applications as mission critical to their business.
“Businesses of all sizes and budgets now have access to Enterprise-class infrastructure, backed by our industry-leading Fanatical Support,” said John Engates, chief technology officer for Rackspace. “The recent additions to our portfolio, including RackConnect and Critical Sites, make logical business sense for those looking for best-in-class hosted solutions as alternatives to expensive and inefficient on-premise IT infrastructure.”
RackConnect allows customers to combine the scalability and cost benefits of the Rackspace Cloud with the added security of dedicated managed hosting. As an extension of Fanatical Support, RackConnect customers will interact with a single account team.
Critical Sites is specifically designed for customers who are dependent on their online presence to run their business effectively. The new service level offers the technical expertise and enterprise tools to help maximize infrastructure performance, proactively identify issues before they affect the end user experience and quickly address any problems that do occur.
To read the official Rackspace press release with additional feedback from customer, Major League Gaming, please click here.