Cloud Server Reboots (Standard, Performance 1 And Performance 2)

Recently, an issue that has the potential to impact a portion of the Public Cloud environment was reported. Our engineers and developers continue to work closely with our vendors and partners to apply the solution to remediate this issue. While we believe in transparent communication, there are times when we must withhold certain details in order to protect you, our customers.

As part of the solution that is being developed, we anticipate that a reboot will be necessary for all Standard, Performance 1, and Performance 2 Cloud Servers within our Cloud Servers infrastructure. In preparation for these reboots, we recommend that you take proactive steps to ensure that your environment is configured to return to proper operations after a reboot. Customers should:

  • Verify all necessary services (Apache, IIS, MySQL, etc.) are configured to start on server boot
  • Ensure that you have up-to-date server images and file-level backups enabled, and confirm that you have backups of all critical data
  • Confirm that any unsaved changes, such as firewall rules and application configurations, are indeed saved

We have tentatively scheduled our infrastructure maintenance as follows:

Regions

Maintenance Window (by timezone)

IAD, DFW, ORD (in sequence)

6:00 a.m. CDT on Sunday, September 28, 2014 to 6:01 a.m. CDT on Monday, September 29, 2014

12:00 p.m. BST on Sunday, September 28, 2014 to 12:01 p.m. BST on Monday, September 29, 2014

9:00 p.m. SYD on Sunday, September 28, 2014 to 9:01 p.m. SYD on Monday, September 29, 2014

LON

2:00 p.m. CDT on Monday, September 29, 2014 to 12:01 a.m. CDT on Tuesday, September 30, 2014

8:00 p.m. BST on Monday, September 29, 2014 to 06:01 a.m. BST on Tuesday, September 30, 2014

5:00 a.m. SYD on Tuesday, September 29, 2014 to 3:01 p.m. SYD on Tuesday, September 30, 2014

SYD, HKG (in sequence)

6:00am CDT to 9:01 a.m. CDT on Tuesday, September 30, 2014

12:00 p.m. BST to 3:01 p.m. BST on Tuesday, September 30, 2014

9:00 p.m. SYD to 12:01 a.m. SYD on Wednesday, October 1, 2014

We will perform this maintenance one region at a time and will not begin the maintenance for the next region until the maintenance for the previous region is complete. We will communicate with you via email and our status page at least one hour before the maintenance begins and immediately once the maintenance is completed, per region. We will communicate additional details via email, our status page and our Rackspace Community.

Sincerely,

Rackspace

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