Last week we talked about what a few big-name service companies would be without their commitment to service. When you think of hosting providers, service might not be the first thing that comes to mind. But if you experience a failure, you quickly realize the value of service. In the cloud computing world, we constantly deal with intense projects, like helping customers scale infrastructure to handle spikes in web traffic, handling highly complex technical issues, or helping customers back track steps when a they’ve made a change to their configuration causing their site to go down.
Problems happen and when they happen, you need someone you can call on to immediately help you fix it. That someone you call may not sit at your office, but good service delivery means having resources that are as available and responsive as the rest of your team. It’s from this perspective that we’ve committed ourselves to a service level that allows us to become part of your team, not just another service provider.
What is the Value of Our Commitment to Service?
Our managed cloud hosting starts at $200 per month, or $2,400 per year, that can translate to a massive annual savings when you consider the cost of hardware and additional personnel to manage it. This allows small businesses and startups to get the quality systems they need without having to invest in extra labor and hardware before they can open for business. It also allows larger clients to focus their existing internal teams on core business activities while our team of 3,800-plus certified system administrators develop and manage personalized solutions. Hiring an equivalent internally would be incredibly expensive.
Insurance for the Unknown
You may not have the money to replace a car totaled in an accident. That’s why you buy car insurance to serve as a safety net to get you back on the road quickly. If you’re running your own infrastructure, do you have a safety net when systems go down? How long will it take to figure out what’s wrong, fix it, and restore functionality? Research states that businesses suffer about ten hours of downtime per year costing over $159,000. With that kind of money on the line, you don’t want to cross your fingers and hope nothing major happens when you can sleep well knowing you have a team of experts keeping you online and operational.
With a hosting provider like Rackspace, you have a built-in safety net consisting of 24x7x365 phone, chat or email support, proactive data center monitoring, and certified experts to troubleshoot and fix issues as they arise. Additionally, our data redundancy and disaster recovery processes provide multiple safety nets for client data.
Skip the Learning Curve
In some areas of the country, just finding the right tech talent is impossible. It can be expensive to hire an experienced admin, and bringing on a fresh graduate may mean a lower salary but an extended learning curve. Either way, you’ll also have to invest in training and managing your new employees. According to a study, organizations spend approximately $1,000 and 40 hours of management time per year per employee on training.
At Rackspace, our highly selective team is trained and ready to leap when you say jump. We’ve already amassed talent fluent in multiple technologies and business experts to help you figure out how to use it.
Any hosting provider can give you server space, but finding a provider that also understands the importance of service is a challenge. That’s where Rackspace rises above. Like the service commitments of companies like Apple and Zappos, Rackspace puts customer needs first so you can focus on your core business.
The Shift Of IT Responsibilities
As with any major transition, the move from traditional IT to cloud computing presents a massive opportunity for the IT department to add more value to its organization. This shift, however, has to be managed proactively to ensure it is smooth. The move to the cloud gives management the opportunity to build a more responsive IT department that fuels a more highly skilled workforce. This, in turn, can create a better overall organization.
The cloud offers business managers the opportunity to not only save money on hardware and capital expenditures, but it allows them to sharpen the flexibility and skills of their existing resources to ensure that business needs, and not standard day-to-day IT headaches and fire-fights, are prioritized.
Do you see service as something of value in the cloud computing world?
If yes, give an example of when you needed your hosting provider to be an extension of your team.
- Rackspace CTO to enterprise: “Wait Wait… Don’t Upgrade!” (wired.com)
- Technology v support: Amazon’s premium challenge (go.theregister.com)
- 10 Ways the Cloud Has Changed New Business (rackspace.com)