As Rackspace’s Managing Director for EMEA, Darren prides himself on his complete commitment to help Rackspace become one of the world’s greatest service companies. Darren is a highly driven, approachable and caring leader who believes in exceptional customer service and operational excellence. Darren joined Rackspace in 2006 bringing a depth of experience across finance, strategy, service delivery, customer experience, enterprise and sales, before being promoted to UK Managing Director in 2013, followed by EMEA Managing Director in 2018. A testament to his commitment to world-class customer service, Darren has been recognised at the National Customer Services awards and the UK Customer Experience Awards. Always putting customers first, Darren is focused on ‘Fanatical Experience’ - doing what’s right for Rackspace’s customers. Darren is devoted to his wife and four beautiful children. Whilst family life keeps him busy, when a moment to spare does come along, he enjoys coaching an under-seven’s football team, as well as supporting his own team Arsenal.