DevOps Automation Offers Improved New Relic Integration

New Relic is a leader for end-to-end application performance monitoring with its deep visibility at the code, the server and the browser levels for the end user’s experience. Its SaaS offering delivers real-time performance data for your web applications in production, the ability to view metrics in a dashboard, as well as the ability to receive alerts based upon key metrics for applications and servers, so you can offer your customers high performing, stable software, even in complex application environments.

Earlier this year, we launched our DevOps Automation Service, which combines DevOps tooling in configuration management and application performance monitoring to create relevant, working systems for customers. A key technology central to the application performance monitoring pillar is New Relic, which provides advanced infrastructure and application insight. Combined with Rackspace Cloud Monitoring, Logstash and StatsD/Graphite, our DevOps Automation Service offers incredible insight into our customer’s application and environment.

Rackspace DevOps Automation customers will soon be more tightly integrated into New Relic than ever before. Starting in October, the service will begin rolling out a feature that will set up customers’ Error Rate and Apdex Score alerts to notify Rackspace that a threshold has been violated. These alerts will generate tickets for our DevOps Engineers to respond to, so our customers can sleep soundly when alerts are generated at 3 a.m. When combined with other data points collected about our customers’ environments, our Engineers will identify where issues lie and then execute the proper course of action.

“Rackspace is currently the only company to provide 24x7x365 managed DevOps Automation support with New Relic integration at this scale. With deep ticketing and system integration, New Relic has become fundamental to driving performance monitoring and response capability for Rackspace DevOps Automation customers,” said Bill Lapcevic, vice president of Business Development for New Relic.

So what’s the end benefit for our customers? For one, it’s our high level of DevOps expertise to debug and proactively manage your application performance based off of New Relic alerts. Instead of sending those alerts to your e-mail, they’ll come directly to us, and within 15 minutes of a New Relic alert, a DevOps Engineer can respond, 24x7x365.

Want a more comprehensive list of supported technologies for our DevOps Automation Service? You can find it here.

To hear more about DevOps Automation Service and its integration with New Relic, come visit our Rackspace DevOps specialists at FutureStack 2014 on October 8 and October 9 in San Francisco. And while at FutureStack, check out “The Next Big Thing You Will Be Doing With Cloud,” a fireside chat featuring Rackspace CTO John Engates and Google Cloud Platform Senior Engineering Director Daniel Sturman, and moderated by Re/code Senior Editor Arik Hesseldahl. The chat is scheduled for 2:15 p.m. Pacific on Thursday, October 9.

Eric Brinkman is a Product Manager in Rackspace's Digital Practice Area. Eric holds a Computer Engineering degree from the University of Illinois at Urbana-Champaign and is currently working on a MBA from the University of Texas at San Antonio. Prior to joining Rackspace in July 2013, Eric worked for AMD leading microprocessor product development teams.​


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