Directory Sync: Easy Active Directory Integration For Your Email

The larger your business, the harder it is to manage email. But it shouldn’t be.

Now you can add email management to your list of easy tasks (which also likely includes Active Directory).

In April we launched our Directory Sync Preview and loved hearing from you about your experiences using it. We listened to the kudos and to the pain points and made some corrections. Today, Rackspace Directory Sync is available for all US and UK Email & Apps customers.

Rackspace Directory Sync is one of many continued improvements we’ll make to our Email Hosting service over the next several months. These improvements are designed to simplify email management for mid-sized and large organizations.

Who benefits from Directory Sync? If your organization has complex IT policies, a dispersed workforce, a larger number of employees and an established Active Directory, you should see immediate time savings.

Once you’re using the Rackspace Directory Sync service you can expect happy end users who now only have one password to remember for both their network and email credentials. You’ll also breathe a bit easier yourself because you can manage your users’ network and email information from a single location, Active Directory.

Already hosting email with Rackspace?  You can find the tool by navigating to your control panel and accessing the download, which you will install on your local hardware.  If you have any questions regarding Directory Sync, please reach out to your Email Support team for more information.

  • Can you please direct me to the download for Directory Sync? I do not find it anywhere in the Admin control panel.
    Also – is there any further documentation on installation, configuration and administration, as well as user requirements and impact?

  • Norbert

    Will this work with OpenLDAP sync?

    • Michelle Ramirez

      Hi Norbert,

      Directory Sync is only Active Directory compatible at this time.

      Please let me know if you have any additional questions or concerns.


    • Kevin Richey

      Hello Norbert,

      No, Directory Sync does not work with LDAP. It can only interface with Microsoft Windows Active Directory.

      Kevin Richey
      Technical Product Manager

    • Mike Silva

      Could you guys enhance the offering to support LDAP? Active Directory is cool, but so is OpenLDAP. 🙂

  • Tom Coman

    You must have changed the rules. I can not enter using th same password I have ALWAYS used. PLease Help

    • Michelle Ramirez

      Hi Tom,

      I am sorry that you are having issues with your password. Is the issue specific to Directory Sync? Have you had an opportunity to speak with someone in support? If not, please feel free to reach out to me directly at and I will be happy to connect you with our support team who will be able to assist you.


    • Kevin Richey

      Hello Tom,

      If you need assistance with Directory Sync or your email account, please contact Email & Apps Support.
      Visit our support web site:
      Or call (888) 850-3994

      Kevin Richey
      Technical Product Manager
      Rackspace Email & Apps

  • Is there any issues using this tools with Windows 2008 R2 if our existing user name convention is jdoe in AD and Rackspace email address is

  • knot_now

    If after using this feature, I decide to delete the Active Directory, can I keep the rackspace mailboxes with same passwords ?