Five Culture Shifts to Consider When Undertaking IT Transformation

IT transformation is one of the biggest challenges a company can face. Smart companies realize this in advance and begin company culture changes that will support what’s going to be different in IT.

Last week, I blogged about how the right kind of professional services can boost your business, which detailed how we meet customers wherever they may be in their journey to modernize their IT. That sometimes includes helping figure out how we can help smooth any cultural shifts that may be needed. These shifts can be significant, including realigning and retraining staff to thrive in a new IT world and getting business units to think differently about what IT can do for them.

I recently had the opportunity to talk through this with Vijay Thumma, who leads global technology transformation at McKesson, one of the nation’s largest companies, delivering fully one third of all pharmaceuticals in North America.

We discussed how culture is one of the most overlooked parts of IT transformation, yet also one of the most critical for success. In the video above, we describe five key culture shift considerations, with many valuable lessons you can take back to your organization as you’re preparing for IT transformation.

Rachel Cassidy is Senior Vice President and General Manager for Professional Services at Rackspace. She oversees the company’s portfolio of professional services in the Americas, serving as our customers’ trusted advisors across all platforms through their IT transformations. She also is responsible for the Global Service Catalogue defining Rackspace’s professional services strategy and offerings. Prior to this role, Rachel served as Vice President of Global Solutions and Services at Rackspace, evolving and building professional services, strategic deal desk and technical sales focused on breadth and depth of knowledge defining solutions for our customer. Before coming to Rackspace, Rachel spent a decade at Red Hat, where she built out the pre-sales and professional services organization as Vice President of Global Professional Services. She later worked to create a robust global partner ecosystem, serving as the Vice President of Global Partner and Technical Enablement. Rachel has been recognized as one of CRN’s Women of the Channel Power 100 and as a CRN Channel Chief. She holds a BS from Cornell University and an MSM from the Georgia Institute of Technology.


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