Gartner’s Latest Assessment Recognizes Rackspace Leadership

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Gartner has published its very first evaluation of Rackspace and other providers of managed services on the three leading public clouds: AWS, Azure and Google Cloud Platform. This is a new area of focus for Gartner, which publishes influential annual evaluations of vendors in several slices of the IT industry.

As you can see in the graphic below…

Gartner MQ public cloud managed service provider
Gartner’s Public Cloud Infrastructure Managed Service Provider Magic Quadrant, Worldwide

…Rackspace is positioned in the Leaders quadrant, where everyone aspires to be.

I’m proud but not surprised that we’re a Leader, and positioned among companies who have been supporting third party clouds much longer than we have. The credit rests with the expert Rackers who have rapidly built our Fanatical Support for AWS and Fanatical Support for Microsoft Azure businesses into industry leaders. While those businesses are just 14 months and 19 months old, respectively, growth rates for both are in the high double digits.

And just last week, we announced our new managed support for Google Cloud Platform. With Google Certified Professionals already on staff, we expect to begin serving beta customers in the coming months.

I believe it is our long track record of delivering expertise and Fanatical Support, and our unique DevOps managed services, which led Gartner to position us as a Leader. After all, we are the only provider who has built and operated one of the world’s largest clouds. We have leveraged the knowledge from that experience and expertise to be able to offer high-quality, hyperscale managed cloud services.

This brand new quadrant, officially titled the “Magic Quadrant for Public Cloud Infrastructure Managed Service Providers, Worldwide” shouldn’t be confused with the Cloud Enabled Managed Hosting Magic Quadrant, which Gartner launched in 2014. That year and in 2015, Rackspace was positioned highest for ability to execute and furthest for completeness of vision. Gartner retired that evaluation in 2016.

That assessment focused on the enterprise-class cloud-enabled managed hosting market and the multiple delivery models used including: multi-tenant, on the provider’s premises, single-tenant, on the provider’s premises and single-tenant, on the customer’s premises.

The industry-leading depth of our portfolio enables Rackspace to meet the needs of the growing number of companies that are currently using or plan to use multiple clouds — across public and private clouds and dedicated servers, as affirmed by RightScale’s annual State of the Cloud report published earlier this month.

This assessment is brand new, and we view the leaders quadrant as a crowded field with the lead position left open. Over the coming year, Rackspace will work tirelessly to define and lead this market segment. We’re expanding our capabilities by hiring and training more Rackers to provide expertise and exceptional support to enterprises, and that will continue to move our managed AWS, Azure and Google Cloud Platform businesses sharply up and to the right. I’m confident that our position in next year’s MSP Magic Quadrant will do the same.

Read the full report. 

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Rackspace.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Jeff Cotten spent ten years at Rackspace in a variety of key roles, the last two as president and chief revenue officer. Previously, Jeff oversaw three key areas of the business: global sales, international operations and our fastest-growing product lines, including Fanatical Support for Amazon Web Services, Rackspace Managed Security and our support for customers who use complex ecommerce and content-management solutions. Jeff also led our efforts to develop solutions for the growing number of customers who are using multiple clouds — across AWS, the Microsoft Cloud, OpenStack, VMware and dedicated servers. He then directed our more than half-billion dollar business outside the Americas. Working from our offices in London and Zurich, Jeff was responsible for sales, marketing and operations across Europe, the Asia-Pacific region, the Middle East and Africa. Jeff joined Rackspace in 2008 and served in a number of key roles, including as the founder and leader of our first Strategic Deal Center, director of sales operations and leader of our first team focused on accelerating the growth of our Fortune 1000 customers. A native of Dallas, Jeff began his career at EDS where he managed the company's relationship with one of its 50 largest clients for more than 10 years. Jeff earned a bachelor's degree in computer science from the University of Texas and a master's degree in engineering management from Southern Methodist University. He is an innovator, author and contributor to seven patents.


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