Gartner: Rackspace a Leader in Public Cloud Managed Services

Customers reap the benefit of end-to-end capabilities, unbiased expertise and a deeply embedded service culture with Rackspace managed public cloud services.

For the second year in a row, Rackspace has earned a place in the Leaders quadrant of Gartner’s 2018 Magic Quadrant for Public Cloud Infrastructure Managed Service Providers, Worldwide.

Due to the complex nature and barriers to entry for cloud adoption, we believe it’s critical that managed service providers offer comprehensive capabilities, including professional services, application and infrastructure services and ongoing cloud management — to ultimately accelerate customers’ digital transformation journeys.

Here’s what we believe differentiates Rackspace in the public cloud managed services ecosystem:

  • End-to-end approach: Rackspace offers a broad end-to-end approach that helps customers navigate and manage their public cloud journey by delivering 24x7x365 access to certified experts, tooling and automation, migration services, architectural guidance, deployment, advanced monitoring, proactive optimization and remediation. We have successfully executed this approach for over 1,000 customers. In short, we make it simple and easy for customers to get to and run on AWS, Azure and Google.
  • Service DNA: Rackspace’s deep “Fanatical” service culture and obsession about going above and beyond for our customers is reflected in our consistent positive feedback from our growing list of mid-market and enterprise customers. We provide a range of service levels and flexibility to meet our customers’ needs. Customers love us (and we love them!).
  • Data-driven and unbiased opinion: Rackspace provides truly unbiased but highly opinionated advice to our customers on which public cloud platform(s) to choose for their specific workloads and the best architecture path to maximize their cloud journeys. This advice is completely data driven and based on a deep comparative assessment of approximately 100 technical and commercial factors that customers should consider before making their public cloud decisions.
  • Next-generation services at scale: Rackspace offers a unique combination of a) leading multi-cloud technology and tools that provides a unified customer experience across the public clouds and b) one of the largest workforces of public cloud experts in the world (we have more than 1,400 public cloud certifications). This combination is unmatched in the industry and allows us to scale with our customers’ needs.

While this Magic Quadrant only measures our public cloud capabilities, we recognize that most customers demand a broader set of solutions. That’s why we’ve been investing to deliver an unmatched portfolio of integrated services across leading public and private clouds, managed hosting, colocation, application management, managed security, professional services and 48 data centers on five continents.

Below, learn more about how Rackspace guides customers along their public cloud journeys: 

A big thanks to our customers for their partnership and for shaping our offers that include Fanatical Support for AWS, Fanatical Support for Microsoft Azure, Managed Google Cloud Platform. We’ll continue to listen to your feedback to make your experience even better and harness the full power of the cloud for your digital transformation journey.

Read the full report.


The graphic above was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner, “Magic Quadrant for Public Cloud Infrastructure Managed Service Providers, Worldwide,” Craig Lowery, Mark D. Ray, et al., 29 March 2018.

Prashanth Chandrasekar is Vice President and General Manager of Rackspace's high growth, global business unit focused on the world's leading Public Clouds, including Amazon Web Services, Microsoft Azure, Google Cloud Platform and Alibaba Cloud, with end-to-end P&L responsibility. Previously, Prashanth was Vice President and General Manager of Rackspace's AWS Global Business Unit. Before that, he served as Senior Director and General Manager of Rackspace's SMB Marquee business segment focused on Rackspace's fast growing, most critical and high potential customers. Prashanth joined Rackspace as Chief of Staff to the General Manager of Rackspace's SMB Business Unit. Prior to joining Rackspace, Prashanth was a Vice President at Barclays Investment Bank, focused on providing Strategic and Mergers and Acquisitions advice for clients in the Technology, Media and Telecom industries. Prashanth was also a Manager at Capgemini Consulting, where he managed Operations transformation engagements and consulting teams across the U.S. He holds an MBA from Harvard Business School, an M.Eng in Engineering Management from Cornell University and a B.S. in Computer Engineering, summa cum laude from the University of Maine.