GM now doing proactive car support

I posted in February about proactive customer support, and I said that On-Star should tell me when my car needs a tune-up.  Well, check out this announcement from GM: (Link Removed)

GM is doing exactly what it should by adding these features.  I don’t know that it is enough to replace their current marketing efforts, but this sort of design and approach needs to continue on many fronts, not just in cars.


Kirk Averett is the senior director of product for Cloud Office at Rackspace.


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