GM now doing proactive car support

I posted in February about proactive customer support, and I said that On-Star should tell me when my car needs a tune-up.  Well, check out this announcement from GM: (Link Removed)

GM is doing exactly what it should by adding these features.  I don’t know that it is enough to replace their current marketing efforts, but this sort of design and approach needs to continue on many fronts, not just in cars.


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Kirk Averett is the senior director of product for Cloud Office at Rackspace.