Have Office 365 Issues? Here’s How Rackspace Can Solve Them


Managing business-class email and productivity apps can tax a small business’s often-limited resources. But by partnering with Rackspace, you can get the most out of your Office 365 investment, while freeing yourself and your team to focus on your business.

Here are five ways our years of expertise with Office 365 and our strong partnership with Microsoft can help your small business:

1. We’ll ensure a smooth transition to the cloud

When switching to an online solution like Office 365, many small businesses think you just move the data and that’s all there is to it. But a managed migration and onboarding process is critical to a successful transition to the cloud.

Rackspace migrates more than 50,000 mailboxes each month, and we have experience with hundreds of different platforms. Rackspace’s staff of certified specialists have been trained to help customers get acquainted and comfortable with Office 365, whether you’re a family-owned flower shop or a rapidly growing internet startup. We’ll walk you through your new control panel and help you set up applications — and address your unique business processes and any of your integrations with other platforms. Best of all, we’ll help you plan the timing of your migration to minimize downtime for your business.

2. We handle security so you don’t have to

Businesses of all sizes are vulnerable to cyber attacks. But small businesses are increasingly popular targets because they often lack adequate security measures. In fact, almost half (43 percent) of the phishing attacks that occurred last year were aimed at small businesses, according to Symantec.

Our team of security experts can help ensure your data is secured with business-grade protection. We’ve also configured Office 365’s security settings, such as email encryption, so they’re easy to enable with the single click of a button. And we stay abreast of all of Office 365’s updates and critical security patches, so you can spend your time growing your business, not worrying about the latest ransomware.

3. We understand SMBs’ business needs

have_office_issues_blog_inlineWe’ve been supporting business-class email and applications for more than a decade, and we currently help more than 4 million email and productivity app users. The volume of support we provide every day has given us a deep knowledge and expertise about email, business applications and the types of issues and questions businesses typically have. We’ve leveraged that vast institutional knowledge to put the tools that SMBs commonly need in our control panel so the solutions you need are only a click away.

4. We provide industry-leading Fanatical Support

As a business owner, time and energy are your greatest assets. We know you can’t afford to spend them dealing with technical issues on your own. That’s why our Office 365 specialists offer ongoing, results-obsessed Fanatical Support.

As an Office 365 subscriber, you can contact our Fanatical Support service team by phone, chat or ticket. Our availability? It’s 24x7x365. If you’re locked out of your email, we’re always ready to help you, whether it’s late on a weekday night or during a Black Friday peak sales period.

We pride ourselves on providing easy-to-understand answers, without the technical jargon. We also promise complete transparency; if you encounter a technical hiccup, we’ll tell you what the problem is and how we’ll fix it so you know exactly what we’re doing.

5. We are a Microsoft Gold Partner

Should any significant bugs or issues arise, you can relax knowing we have a longstanding partnership with Microsoft. We have won the Microsoft Hosting Partner of the Year award five times, most recently in 2015. We are also a Microsoft Gold Partner in five different categories, including collaboration and content, cloud productivity, and small and midmarket cloud solutions. With us working for you, you’re more likely to reach a speedy resolution than if you try to navigate Microsoft’s support options on your own. It’s for these reasons, and many others, that thousands of small businesses rely on us every year for help with Office 365.

Brooke Jackson is a product marketing manager for Rackspace Private Cloud solutions, including Microsoft Azure Stack, Hyper-V and Pivotal Cloud Foundry. She has been a Racker since 2009 and has more than 15 years of experience in product management and marketing. Brooke earned her BS and MBA from Virginia Tech, and lives in Blacksburg, VA with her family. You can find Brooke on LinkedIn.



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