Introducing Fanatical Support for Office 365 Enterprise

For more than 15 years, Rackspace been the trusted Microsoft technology partner of choice for organizations transitioning their productivity applications to the Microsoft Cloud.

As a hosting provider for more than half of the Fortune 100, with more than 15 years of hosting experience under our belts, Rackspace has unmatched expertise when it comes to helping businesses get the most out of Microsoft’s suite of productivity applications and services.

Office 365, which is a longstanding top choice for businesses looking to streamline productivity apps, is no exception, and we’re constantly helping organizations adopt and optimize the Office 365 platform for their specific needs.

That experience and expertise have now culminated in the early release of Fanatical Support for Office 365 Enterprise, a managed services offering built to tackle the challenges many large and complex organizations face when trying to migrate to Office 365 at scale and ensure its adoption and utilization across their business.

What is Fanatical Support for Office 365 Enterprise?

Fanatical Support for Office 365 Enterprise builds on our existing Microsoft service and support offerings to serve mid-market and enterprise organizations, which we realize are often faced with a unique and complex set of challenges when deploying and using Office 365.

This new enterprise-grade offering will help your organization get more out of Office 365 by providing Rackspace assistance every step of the way — from migration and deployment to daily administrative support, long-term strategic planning and roadmap guidance.

One of the key benefits of Fanatical Support for Office 365 Enterprise is that you can help you get started quickly. Migrating your business processes is the first element of Office 365 success and going slowly can have a devastating effect on organizational momentum. We have several migration options available to varying needs and budgets.

With Rackspace support, it doesn’t matter if you’re transforming existing processes or looking to gain efficiency with Office 365’s diverse set of products — we can help you do it all efficiently and quickly.

How do we do it? With our award-winning Fanatical Support. Our team of Office 365 specialists are available 24x7x365, and will work closely with you to understand your specific business and technical needs. We’ll act as an extension of your team to quickly identify and deploy the right solution for your organization, and we’ll do so with minimal impact on central IT.

A dedicated technical account manager and our Advisory Services team are available with our premium service level and work with you to create a customized plan to optimize your investment, evolving that plan as your needs change. Additional services included our premium support level include strategic planning and assistance with governance, road-mapping and personalized training for your employees.

In addition to enhanced Office 365 service and support, this new offering also differentiates itself with hybrid Office 365 infrastructure solutions. Rackspace has deep expertise and years of experience with leading SaaS, private cloud and public cloud technologies and we partner closely with organizations to understand their data isolation and customization needs. Armed with that information, we can provide custom-architected hybrid deployments that satisfy your technical and business needs.

Why Rackspace

Rackspace is the only five-time Microsoft Hosting Partner of the Year, we have 10 Microsoft technical competencies and we’ve helped thousands of organizations navigate their journey to the Microsoft Cloud.

We’re also a longtime support provider for Microsoft productivity and collaboration solutions and know where obstacles can arise. In fact, we built Office 365 Enterprise with that knowledge in mind, to help larger organizations enjoy the same Fanatical Support we’ve provided to small and medium size businesses for years.

Want to find out more about Office 365 Enterprise? Visit Rackspace for more information about ways we’re helping businesses tackle their toughest IT challenges and gain the competitive edge they need.

John Ross is a product manager at Rackspace where he is responsible for SharePoint, Exchange and Office 365. He has more than 10 years of experience implementing solutions for clients ranging from small businesses to Fortune 500 companies as well as government organizations. Previously, John worked as a consultant with all project phases from analysis to implementation and has been involved with a wide range of SharePoint solutions that include public-facing Internet sites, corporate intranets and extranets. In 2009, John was awarded Microsoft’s MVP award for SharePoint Server and is one of about 200 people worldwide with this distinction. John is a frequent speaker at events such as Microsoft’s Ignite, TechEd and SharePoint Conference and is a co-author of the books, “SharePoint 2013 Branding and User Interface Design” and “Professional SharePoint 2010 Branding and User Interface Design” from Wrox. Visit his blog at or follow his SharePoint adventures on Twitter at @johnrossjr


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