We have recently implemented a new “forgot password” feature into our control panel. This allows the email administrator to retrieve his/her administrative password at any time, and regain access to the control panel.
But, in order to use this tool, the email administrator must complete the following steps:
1. In the control panel, click the Administrators link.
2. In the Administrator column, click your administrative ID name.
3. In the Optional Information section, fill out the following information:
a. Email Address
b. Security Question
c. Security Answer
4. Click the Save button.
If you have several administrators, each should enter his/her own, unique email address, security question, and security answer.
Please encourage your email administrators to follow the steps above. This is a great tool, but it only works if the administrator has it set up.