Office Hours Hangout: An Introduction to Fanatical Support for AWS

A few days ago we launched Fanatical Support for Amazon Web Services.

We’re very excited about this new support offering and what it provides our customers. On our latest Office Hours Hangout, cohost Drew Cox and I sat down to chat with two of the Rackers behind this new offering, Senior Director of Product Erik Carlin and Director of Product Marketing Tom Bressie. We covered so much information on Fanatical Support for AWS that it was difficult to select only a few highlights. You can check them out below, with direct links to the relevant point in our conversation. Additionally, you can view the entire show, or listen to an audio-only podcast version.



What is Fanatical Support for AWS?

We started our discussion with a simple overview of Fanatical Support for AWS. Last week, Rackspace CEO Taylor Rhodes wrote about why we’re offering support for AWS, but it’s always nice to hear about it directly from the people that helped build the offering. Our customers told us they want our Fanatical Support on other technology platforms, and we listened. Our offering includes a blending of two areas: Management tooling and automation, and human expertise. We have baked in automation that incorporates our our best practices for managing AWS services. Our automation is a great start, but our human expertise is what will really take you that last mile.

Why Now?

Simply put, our customers live in a multi-cloud world, and we want to support them where they are. The majority of our customers don’t have the time or resources in-house to get started on their own. Now we can provide our expertise in support on several clouds, including Azure and now AWS.

Thanks for watching. Be sure to check out our show every week, live at 1 p.m. Central; our on-demand audio podcasts are available via iTunes, or your favorite podcasting app.

Visit for more information about Fanatical Support for AWS and how it can help your business. And download our free white paper Best Practices for Fanatical Support for AWS, which offers further detail regarding implementation options for AWS, including identity management, auditing and billing.

Alan is a former Racker, who also helped create the Stevie Award winning onboarding program for cloud collaboration suite Central Desktop, working directly with companies and organizations like, Sesame Workshop, and IEEE. When he's not helping customers learn how to build awesome things in the cloud, he can be found performing improv comedy with ComedySportz San Antonio, or volunteering with the Alamo Beard Club.


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