Putting your ideas in place

Two days a customer, Jim, added a comment to a post asking for a small improvment to our webmail interface. I responded yesterday to tell him we would put it in front of our developers and today it’s up and working.
Now, I really can’t promise that all of the suggestions you give us will be implemented that quickly. But I’m glad that we were able to this time.
“Tooltip” full email address
The new mini-feature is that the full email address of the sender will pop up in a small tooltip when your cursor is placed over the sender’s name in the message list. It helps when you’re not quite sure who the sender is.
Lots of suggestions today!
Between our last couple of blog posts and an email I sent to a few customers today, the suggestions are just pouring in today. Thank you, thank you, thank you! I’ve responded to everyone personally to let you know that a number of the features are in active development or at least have a defined spot on our schedule. And the new ideas are down for us to pursue a little later.
Again, thank you! Keep the suggestions coming.

Kirk Averett is the senior director of product for Cloud Office at Rackspace.


  1. I don’t know if this is still an active blog post or not since it was written so long ago, but just in case you can get this, I wanted to make a suggestion! My husband is a programmer at Rackspace. He regularly has to eat lunch there instead of coming home because of meetings that are scheduled directly before and after lunch time. There is another company here in San Antonio that charges half price if you choose a healthy meal option from them, and I think this is something that Rackspace would do well to incorporate into the Racker family! It would encourage healthy eating among its employees and could potentially cause more people to purchase lunch from them rather than going elsewhere.


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