Having been a UK Racker for over 10 years, I’m proud to see Rackspace recognized in Gartner’s first Magic Quadrant for European Managed Hosting1, which I believe is a reflection of Rackspace’s international ambitions.
In the time I have been with Rackspace, we have grown to support customers across the world with data centers in the USA, UK, Hong Kong and Australia. In April, Gartner announced its Magic Quadrant for Managed Hosting, North America and for the second consecutive year we were recognized as a market leader.
Now, Gartner has published its first ever Magic Quadrant for European Managed Hosting, and Rackspace is featured as a European market leader.
Gartner assessed 15 providers of Managed Hosting for their “completeness of vision” and their “ability to execute.” Our position in the Leaders Quadrant shows that our focus on Fanatical Support and hybrid cloud is giving customers what they need from a partner.
We know that engaged Rackers deliver amazing customer outcomes, so by focusing on the culture of the company we ensure we are always fanatical in what we do. In the past year over 70 percent of new Rackers are on our customer facing teams that are dedicated to outstanding customer delivery.
Gartner recognizes Rackspace as a managed hosting market leader in Europe. We offer dedicated servers, public cloud and private cloud – combining these solutions creates our hybrid cloud. The Rackspace Hybrid Cloud allows us to build the best fit solution to meet customers’ exact needs by combining the security and performance benefits of dedicated hosting with the flexibility and agility of cloud. When you add our legendary Fanatical Support this means that customers don’t have to accept second best for their platform or the service they receive.
I believe Gartner’s recognition is thanks for the hard work of many Rackers, specifically the support teams who deliver Fanatical Support day in day out.
1 Gartner Magic Quadrant for European Managed Hosting, Tiny Haynes, Gregor Petri, Douglas Toombs, Bob Gill, Lydia Leong, 19 June 2013
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