Today, Lanham Napier, Rackspace’s president and CEO, was featured on CNBC sharing some thoughts about technology and customer service:
Napier: The New Edge in Tech
By: Lanham Napier, CEO, Rackspace US
Things go wrong in computing. Anyone who uses a laptop knows that. It doesn’t matter whether the computer hardware and software you use are located in your home or office, or miles away in the data center of a hosting company that allows businesses to buy computing services cheaply by the hour, the way they buy electricity. Things go wrong either way. Why is it, then, that so many of the sellers of computer hardware and software and hosting blame their customers and hide from them whenever there’s a major service glitch?
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