Raising the Bar on Fanatical Support in the Cloud

This news is taken from the original announcement from Lew Moorman on the Rackspace Cloud Blog.

Today Rackspace is defining a new category of hosting – Managed Cloud – much as we did a decade ago when we led the way in Managed Hosting. Our first service offering in this new category is Cloud Servers with a managed service level, marrying our industry-leading 24×7 managed service on dedicated hosting with our highly scalable on-demand Cloud Servers. The end result is a premier offering allowing your business to spend less time worrying about infrastructure and instead more time focusing on the core business.

Here at Rackspace we have designed and built our company behind one underlying mission: to be regarded as one of the world’s great service companies. On the dedicated hosting side of Rackspace, we have provided managed service levels since the inception of Rackspace. We revolutionized this concept on dedicated hosting and today we are bringing it to the cloud.

We constantly hear business owners and executives say, “I really want to use the cloud, but I don’t want to administer the servers” or “I just don’t have the resources to manage the cloud infrastructure I would need.” Now, those businesses can get the help that they want and need.

You can think of Managed Cloud as the equivalent of having an entire Sys Admin team managing and monitoring your infrastructure 24x7x365, at a fraction of the cost of hiring your own staff to do the job. In addition this dedicated team will provide support all the way up the stack, including OS Support and Application Level Support and technical advice. Tired of getting paged in the middle of the night? Let us handle those hassles!

We have been developing this new level of service as a beta with more than a hundred customers over the past several months. Customers such as World Triathlon Corp (Owner of Ironman Triathlon), Sitters.com, and Six Red Marbles have had a chance to experience Managed Cloud over the past few months and here is what they have to say:

Our website can help you learn more about Managed Cloud. Please take a look around and let us know what you think. We are eager to hear your feedback.

In addition we will hold a live webinar to help you learn more about Cloud Servers with a managed service level and answer your questions. Presenting at the webinar will be Lew Moorman, Chief Strategy Officer of Rackspace, Frederick Mendler, VP of Sales & Marketing, and Paul Salisbury, Program Manager for Managed Cloud. Register now.

Rack Blogger is our catchall blog byline, subbed in when a Racker author moves on, or used when we publish a guest post. You can email Rack Blogger at blog@rackspace.com.


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