Signing Up For Cloud Servers

Once you determine the cloud is the right fit for you and your organization, you need to set up your account. Even though the process of creating a new account is quick and simple, understanding the process of verification and account ownership is importnat for new customers.

Before going through the signup process, here are some things to keep in mind:

Who will be the primary user/account owner?

The information provided to Rackspace during the signup process is associated with the primary user of the account. The primary user is the owner of the account and is the account user that has the ability to add and remove additional users, set permissions and view or change billing information. In addition, the primary user is the main point of contact for the account. For example, any user can create a support ticket, but only the account owner will be notified when a support ticket is created, updated or marked as solved.

If the account is for a business or organization, make sure the person who will need to manage the account is the individual who signs up.

Accurate Information

The public cloud is a shared space. When users are sharing resources the impact of a malicious user can be significant. That’s why we take the security of our public cloud very seriously and our security precautions start with the signup process. We employ a series of industry standard, enterprise-class tools to help verify and validate all account requests as quickly as possible. To make sure the security process is as painless as it is effective, Rackspace has a global team on duty 24/7 that manages the signup and validation process. This means calling customers to verify information within minutes of receiving your application. The most common delay in this process is not receiving accurate contact information from our new customers. You can ensure the quick processing of your account by double-checking that all of the information you provide is accurate.

Let’s walk through the process

Here is all of the information you’ll need to provide to create your new account:

  • Email address
  • Unique username
  • Password (8 to 19 characters with at least one uppercase, one lowercase and one number)
  • Security question and answer
  • Name
  • Physical address
  • Phone number
  • Valid credit card that will be authorized for $1

Let’s start at the signup page. There are two different cloud signup pages: one for Cloud Servers and one for Cloud Sites.

Create an account

The first screen of the signup process requires your email address and then asks you to select a username, a password and a security question and answer.

If one of our cloud specialists is unable to reach you via telephone, they will try to email you. It’s important that the email address you provide on this screen is valid. Also, if you do not hear from Rackspace within one hour of submitting your application, check your inbox.

Click on “Next Step” once the information has been entered.

Account Information

The first question on the account information screen asks whether your account is for business or personal use. Knowing how you intend to use the account will help Rackspace tailor the support experience to your needs.

The rest of the screen requires the name, address and phone number of the person who will become the account owner. Remember, this user account will have authority to grant access to other users and to create, change and delete any cloud products on the account. It’s also important to note that If ownership of the account needs to be transferred in the future, this information might need to be verified.

Billing Information

Unless you’re signing up from an existing dedicated Rackspace account, you must enter a credit card to set up a new account with the Rackspace Cloud. This credit card will be authorized for $1 when you click submit.

The billing screen requires your billing (credit card) information as well as which service level will be associated with your account. Read more about our service levels here or contact one of our Cloud Advisors at 1-877-934-0409 if you have any questions on which service level is suited for you.

Choose a service level:

Infrastructure Service Level (included)

We provide the hardware, data center and Internet connectivity, plus 24x7x365 Fanatical Support to help you architect your environment.

Managed Cloud Service Level

For $100/month plus per-product usage fees, you get everything included with our infrastructure Service Level – plus we help you create, install, patch, monitor and troubleshoot Cloud Servers, Cloud Databases, Cloud Load Balancers, firewalls and storage.

Make sure to take a moment to read through the terms and conditions of the Rackspace Cloud before clicking on the submit button.

Click submit

The website does an initial verification of your information and if all of your information is accurate, it sends your request to our Cloud Launch Team. It should take only minutes to respond to your request. During that time you will have access to your account’s control panel with limited functionality. We encourage you to take this time to log into the Rackspace Cloud control panel to start exploring.

Start using our expertise!

The Racker who calls to welcome you to Rackspace is part of our cloud support team and can answer most questions you might have about the open cloud. Feel free to start asking any questions you might have about your new account or any of our products and services. Get the most out of your new account by tapping into our expertise during the first phone call.

The final screen of the signup process provides you with several useful links to our Knowledge Center, community forums and cost calculators. These are just a few of the tools you’ll be using to manage your cloud infrastructure.

Lastly, Rackspace is always looking for ways to improve your experience. If you have a moment please complete the survey at the bottom of the page.

Check out this video for an in-depth walk through on signing up for the open cloud.

I hope that was helpful. As always, if you have any questions about this or any other of my blog posts, please feel free to email me directly at

Rack Blogger is our catchall blog byline, subbed in when a Racker author moves on, or used when we publish a guest post. You can email Rack Blogger at


  1. This is out of date. The current process doesn’t show any way to pick a manged or sysops service level on the billing tab of the signup process.


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