SpiceCSM Leverages OpenStack Private Cloud as a Service to Revolutionize Customer Support

SpiceCSM helps organizations revolutionize their customers’ experience by combining processes, multiple systems and data into a single customer engagement platform — and now they’re using OpenStack private cloud as a service from Rackspace to power it.

The platform enables businesses to quickly resolve issues across multiple channels by ensuring both service agents and automated, self-service tools have fast access to all relevant customer information.

As company growth continues to skyrocket — it’s on track to double revenue this year — SpiceCSM required an agile, scalable, secure and reliable infrastructure to power its platform.

Watch Michael Ryan, Founder and CEO of SpiceCSM, in the video above, and download the SpiceCSM case study to learn more about why this leading edge digital transformation company chooses OpenStack private cloud from Rackspace.

Christian Foster is the Senior Director of Marketing for the OpenStack Cloud business. A Racker since 2013, he has more than 17 years of experience in marketing and strategy roles including eCommerce, brand management, product marketing, operations, demand generation, executive communications, media relations, and corporate strategy. Christian holds a bachelor’s degree in Management Information Systems from Baylor University and is a native of Austin, Texas. When he is not on the golf course or working out, Christian and his wife Megan can be found spending time with their 11-year-old daughter, seven-year-old son, and a King Charles Spaniel named Ellie.

1 COMMENT

  1. Over the last 50 years it is a proven fact that companies do not buy technology, they buy solutions. At the top of the list is having the right information at the right place at the right time. This is critical to all levels of an organization put particularly to the C-Level Executives who are focused on growing their company. This knowledge was instrumental in growing 5 companies, two as CEO and three as a member of the Board Of Directors. This is important because SpiceCSM is all about getting “THE RIGHT INFORMATION TO THE RIGHT PLACE AT THE RIGHT TIME”.

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