The time has come. IT must reinvent itself or risk becoming irrelevant. It’s just not possible for IT to function effectively any longer in a traditionally reactive role. Rather, IT must carve out a more strategic relationship within the business by becoming a service broker.
According to Scott Bils, Managing Partner at Leverhawk, IT as a Service (ITaaS) is in fact a new IT business and operating model, not a delivery platform. ITaaS is when IT becomes a service provider that offers and orchestrates IT services instead of organizing around traditional technology silos. The model provides users self-serve access to internal and third-party services via an integrated service catalog that supports chargeback and billing.