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Though we work with many large enterprises, as a former startup ourselves, we are passionate about helping new businesses access the infrastructure needed to build out their dreams. More so than other business models, a SaaS application provider’s infrastructure is akin to the storefront of a brick and mortar business. If the windows are dirty and customers can’t get in the front door, your store won’t thrive. Similarly, if an app is plagued with slow response and frequent downtime due to inefficient infrastructure planning, your app is likely to wind up dead the water.
Last week we talked about cloud services to help enhance your SaaS application infrastructure. Today we’ll talk about how to use the cloud to expand your current infrastructure into the future. The cloud gives you the same options for scaling that you’d find in a traditional SaaS environment with advantages that you can’t get out of traditional architecture.
As a Technical Lead for the Rackspace Startup Program, I often work with customers who don’t know or aren’t sure how or where to use the cloud to beef up their SaaS application infrastructure.
In one of my previous blog posts, I identified eight things you should consider when moving your SaaS business to the cloud. Here, I’d like to delve into the key performance indicators (KPIs) for managing your SaaS business. These KPIs fall into two primary categories: minimizing the cost of acquiring and supporting customers, while maximizing their lifetime value.
The SaaS market is expected to grow to over $12 billion in the next two years, according to Gartner. New apps are being released at an alarming pace, generating intense competition. In the battle to survive, SaaS operators need the freedom to focus on creating differentiated software solutions and not become bogged down with the complexities of infrastructure planning and application service delivery. That’s where Rackspace Application Hosting Services help ISVs eliminate hardware responsibilities, access better infrastructure resources and focus more time on growing the business.
Pod architecture assigns a set of machines to a specific job or customer for all of its required tasks. In most of our SaaS configurations, our customers use shared firewall, load balancing and storage layers across multiple pods. Each pod contains the web, application and database layers for the customer’s individual users. Architecting in this way delivers the following benefits:
Too often in the tech industry, the pundits and press try to create needless controversy about an exciting new innovation by declaring that adoption is an either/or proposition and polarizing the marketplace. These polemics can be unfair and a disservice to corporate decision-makers trying to sort out the myths and realities of the over-hyped industry trend. Especially because enterprises and ISVs alike generally require a mix of ‘on-demand’ and on-premise resources to achieve their corporate objectives.
Can your business survive a website failure? The answer varies based on the criticality of your website to overall business operations. Walk into an understaffed brick and mortal establishment with a rusty, hard-to-open door, cracked windows and a faulty cash register — for most, the condition of the store would be enough to walk out without even checking out the products and services. If your business runs on the web, you can suffer the same loss of confidence with slow performance, rampant downtime and security holes.
Consistency in a SaaS environment is imperative. It makes it makes supporting those environments easier for both Rackspace and for our customers.
After years of working with SaaS customers, I hear every day about horror stories and challenges related to scaling. Simply put: scaling can be a headache. SaaS applications thrive – or die – on the performance of their infrastructure and as you grow you’ll have no choice but to face the scaling dilemma. How you scale your application to distribute traffic and run your code can mean the difference between an instant response for users or users waiting for your app to respond or update.
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