The FANATI is Back!

That’s right, for the third year now, Rackspace is now accepting applications for the 2009 FANATI® Award for Outstanding Customer Service. For three years now, Rackspace has awarded The FANATI to the one customer who best demonstrates ‘Fanatical Support’ when it comes to their customers.

Here at Rackspace, we’ve built a reputation based on service, known to our customers as Fanatical Support®; our anytime, anywhere, any way approach to customer service. And we know we’re not the only ones who put customer needs first. That’s why we created The FANATI in 2007 to recognize one of our customers for valuing customer service as much as we do.

The contest consists of two rounds of judging (judging by a panel of experts and a customer satisfaction survey). Customers first complete the application process located on the MyRackspace® customer portal. The past two years, the award has only been available to our Managed Hosting customers. But this year we are opening it to all US-based customers including Cloud and Email & Apps customers. Those customers will be able to access the application online here.

The other thing we are changing this year is the format of the application. No longer is it just a written application answering a bunch of questions. This year we want to make it personal and with a touch of creativity. That is why we are only accepting video applications! All our customers need to do is create a short (less than five minutes) video explaining what they do and how they exemplify outstanding customer service. It should be interesting none the less.

So if you’re a customer, and you think your customer service is pretty good…award winning even…then log on to the MyRackspace portal or click the link on your control panel, and let us hear from you.

For more information on The FANATI, click here, or leave us a comment below if you have any questions.

Before leaving in 2016, Angela ran integrated marketing campaigns for Rackspace. She started in 2003 and did everything from Linux support, account management, sales, product marketing and marketing. She left Rackspace in 2005 to work for PEER 1 Hosting but returned in 2009 because she was interested in the cloud computing movement. Angela is a strong believer in the power of storytelling.


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