Top Ten Questions About Rackspace Fanatical Support for Google Apps for Work

Almost every business is looking for ways to better support mobile and remote employees, enhance collaboration and improve efficiency. But existing technology solutions often consist of cobbled together tools that create compatibility, security and performance issues. Google Apps for Work delivers a complete suite of email, productivity and communication tools, but it can also create more work for IT as they deploy and maintain this suite.

Google Apps for Work certified administrators and deployment specialists at Rackspace take the complexity and headache out of making the move to Google Apps for Work with full-service deployments and ongoing maintenance.

Not sure if Google Apps is right for your business? Here are the most common questions businesses ask before choosing Rackspace Fanatical Support® for Google Apps for Work:

1. Why Google Apps for Work?

Google Apps for Work is a collaborative, real-time office productivity suite designed to be simple, intuitive, scalable and reliable. The toolset includes Gmail, Hangouts, Calendar, Google+, Drive, Docs, Sheets, Slides, Sites, and an Admin and Security Control Panel. All tools can be accessed from any modern browser. The bundled toolset gives businesses a per-user, predictable operating expense to support multiple productivity applications and gives users the freedom to work from anywhere on any device.

2. Why not run it on my own servers?

Google Apps is a cloud-centric application suite with no hardware to purchase or install. You enjoy lower overall costs and automatic enhancements without having to juggle application maintenance and supporting infrastructure. IT teams can access a scalable, secure and reliable solution managed from enterprise-grade data centers without having to learn and support another business application.

3. Why buy from Rackspace instead of Google?

As a Premier SMB Reseller in the Google for Work Partner Program, Rackspace is uniquely positioned to manage Google’s application suite with over a decade of email and application hosting expertise. Rackspace’s award-winning Fanatical Support adds a premium level of service not available from Google to walk you through planning, deployment and daily maintenance. A dedicated team of Google Apps certified administrators and deployment specialists at Rackspace helps you align and vet your business requirements with the various technical solutions in the Google Apps for Work platform.

4. What is included in the Rackspace Fanatical Support for Google Apps offer?

We offer two flavors of Google Apps:

Google Apps for Work

  • Price: $10 per month, per user
  • Included Apps: Gmail, Calendar, Drive, Hangouts, Docs, Sheets, Slides, Drawings, Sites
  • Storage: 30GB per user

Google Apps for Work Unlimited

  • Price: $15 per month, per user
  • Included Apps: Gmail, Calendar, Drive, Hangouts, Docs, Sheets, Slides, Drawings, Sites, and Vault
  • Storage: Unlimited

5. Are there any differences in app functionality with Rackspace?

The only difference is for IT. They won’t be burdened with hardware and application management for a complex, constantly evolving application. Users get the exact same apps and user experience from the Google Apps for Work suite.

6. Is it secure?

The suite is ISO 27001 certified, SAS 70 Type II, SSAE 16 / ISAE 3402 SOC 2 Type II audited, which meets US-EU Safe Harbor requirements providing a level of security that few companies can afford. Additionally, the application has a 99.9 percent uptime service level agreement (SLA) guarantee, includes SSL encryption, remote mobile device management and custom password strength requirements.

7. Which mobile platforms are supported?

All email and productivity tools are available via any connected smartphone, tablet or desktop browser. The cloud-centric delivery model eliminates the need for desktop app support.

8. How does Rackspace Fanatical Support for Google Apps compare to other Rackspace Cloud Office products?

Take a look at this chart below!

9. How do I move to Rackspace Fanatical Support for Google Apps?

The deployment process consists of a comprehensive summary of the existing environment encompassing feature configuration, provisioning and migration and training needs. This initial information gathering and planning serves as the baseline for our understanding of your environment, migration needs and ongoing support and optimization activities.

10. What do deployment services include?

Whether you’re new to Google Apps for Work or are an existing user, we handle administrative setup (account setup, client configuration, mobile device setup), security configuration (SSO integration, setting permissions, access controls) and data migration. Our teams use a comprehensive set of tools to move data from the most widely used protocols and formats (IMAP, iCal, Microsoft Office).

Want to start experiencing Rackspace Fanatical Support® for Google Apps for Work? Sign up now.

Have more questions? Visit us online or contact a Cloud Office Google Apps for Work specialist at Rackspace.

Lizetta Staplefoote is a Rackspace Marketing Copywriter with a decade of experience writing about small business challenges for healthcare, real estate, and technology. Her passion is researching and writing about the impact of cloud computing. When she's not wordsmithing, she enjoys hanging out with her sons, exploring the Blue Ridge Mountains, and feeding her music addiction.


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