Rachel Cassidy serves as Rackspace Vice President of Global Solutions and Services. She arrived at Rackspace almost one year ago, to drive the transformation and launch of GSS from what was historically known as Technical Sales and Professional Services. Prior to Rackspace, Rachel spent a decade at Red Hat. She built out the pre-sales and professional services organization serving as VP of Global Professional Services for the first half of her tenure there, then worked to create a robust global partner ecosystem, serving for the last five years as Vice President of Global Partner and Technical Enablement recognized as CRN’s Women of the Channel Power 100 and CRN Channel Chiefs.
She is successful at scaling business in size, focus, revenue, and reach in multiple service areas, including professional services, technical consulting, support services, partner services, services marketing and technical pre-sales engineering, with a focus on customer and partner empowerment. Based in Atlanta, Rachel has demonstrated success building high-performance teams in high tech industries as a leader in innovation, customer service, change management, staging for scale, solution selling and development and enablement of the partner ecosystem (SI’s, ISVs, OEM, Channel partners).
Cassidy holds a BS from Cornell University and an MSM from Georgia Tech.