Navigating the Complexity of Big Data Transformation

Businesses must deliver a consistent, high-value experience — or risk losing customers to someone who can. And they're turning to big data technologies for help. With big data, they can get to...

Harnessing Data and Analytics to Personalize Customer Experiences

Most financial services and retail companies spend a lot of time and money creating rich customer stories and personas to improve marketing and sales. These engineered customer stories help target general markets...

Hyper-personalisation in retail – what next for brand trust and customer security?

I’ve just returned from Retail Week’s Tech. event and one of the hottest topics was hyper-personalisation. I think it’s actually what’s driving some of the top retail tech buzzwords highlighted in...
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The death of the high street – an innovation opportunity for UK retailers

The death of the UK high street is a very real threat for retailers, with stores throughout the country losing footfall to fierce online competition. In fact, high-street sales fell for...

Beyond retail tech buzzwords – what ‘revolutionising your customer experience’ really means

You only have to talk about retail tech for a few moments before some choice buzzwords start to surface. Ahead of my talks at Retail Week’s Tech. event on 12-13 September,...

Housing associations: a customer-centric future?

We recently held a dinner for senior housing IT executives. The idea was to explore challenges and changes in the housing association industry, and the vast opportunities to be found in...

Only 30 per cent of businesses feel they’re data driven – make sure you’re...

Two Scottish businesspeople wanted to predict how much money to set aside for a business venture. Wisely, they turned to Edinburgh University for assistance. Based on the pair’s data and insights,...

A Fresh Perspective on Controlling Healthcare Costs

Controlling costs is a way of life for healthcare providers. I know from my own years of working in hospitals, cost management is always top of mind for senior healthcare leadership, firmly...

Maintaining Cost Efficiency in Financial Services: Innovation Versus Operations

The financial services sector is experiencing a digital renaissance, driving financial institutions to reconsider how much wallet share (and thus investment) their technologies can be expected to deliver. Digital transformation is now...

Chasing Those Elusive Cloud Cost Savings

I've worked in federal IT for 10 years, and enterprise IT for nearly 20. In that time, IT has always been expensive; therefore, finding value has always been critical. But a strange...

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RelationEdge launches in UK to help customers better market, sell and...

London – 7th November 2018 – Rackspace® owned RelationEdge®, a Salesforce Platinum Consulting Partner, today announced its expansion into the UK to help deliver...