Rackspace has experienced a service interruption during tonight’s scheduled maintenance on UPS Cluster G. We were testing phase rotation on a Power Distribution Unit (PDU) when a short occurred and caused us to lose the PDUs behind this Cluster. The phase rotation allows us to verify synchronization of power between primary and secondary sources.
All power has been restored and devices are being brought back online. The PDUs were down for a total of about 5 minutes. We have aborted the maintenance for the remainder of the evening and will reschedule this for another date.
Service to Cloud sites has been restored and we are continuing to work with Cloud sites customers to bring them online. We will continue to update the Cloud Server and Slicehost status on their respective websites, which you can access through these links: Cloud Status and Slicehost Status.
If you have any questions please feel free to contact a member of your support team.