Video: Scaling Customer Service

Rackspace’s own Frederick Mendler recently particpated in a panel discussion at the Customer Service is the New Marketing summit. The topic of the discussion was scaling customer service. The panel, which was moderated by Marc Hedlund of Wesabe, also included Heather Champ from Flickr, Pratap Penumalli from Google, and Ross Mayfield from Socialtext.

The below video was originally posted by Lane Becker on the Get Satisfaction blog.

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  1. I almost got to watch the hole thing. Customer service really is the next marketing. It is a numbers game. People like people helping them, not machines. Soon there will be many retiring people, who is going to provide the service? Keep up the good work.


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